Policy & Rules — Prime Auto Care Mobile Detailing

24 hours

Confirmation & reschedule notice

Card, cash, Zelle

Due when we finish

30-mile radius

Lyndhurst, OH & nearby

Made right

We re-do what we miss

The fine print

Policy & house rules.

Plain-language rules for every mobile appointment. No surprises on your driveway.

All work is by appointment. Send your request through the booking form or text DETAIL to (216) 509-4498 — we confirm your slot within 24 hours.
Your appointment is not held until you reply to our confirmation message. We book on a first-come, first-served basis.
Arrival windows are 30–60 minutes. If we're running behind for any reason, we'll message you before the window starts.
Weekend and evening slots fill fast, especially in spring and before holidays. Book those at least a week ahead.
Sundays and holidays are possible by appointment only, and may carry a small surcharge.

We are fully mobile and bring our own water, power, and equipment. A hose spigot and a standard 120V outlet near the vehicle make the job faster and sharper — please clear a path to both.
Park the vehicle on a flat, hard, legal surface: driveway or street. We can't work on grass, gravel, mud, or steep slopes.
Shade is strongly preferred. Direct sun on hot paint limits wax, sealant, and coating work — we may move the vehicle or shift the schedule.
Keep pets inside and children away from the work area. Our chemicals, hoses, and cords are a hazard, and we can't watch them.
Remove valuables, firearms, and loose items from the cabin, trunk, and glove box before we arrive. We photograph the vehicle in and out for both our protection.
We need clear access to all four doors, the trunk, and the hood. If a door won't open or a seat won't move, tell us when you book.

Prices shown online are starting points and depend on vehicle size, condition, and how much soiling or damage is present. Your final quote is confirmed after we see the vehicle.
If the vehicle is worse than described, we pause and ask before charging more. Nothing extra is added to your bill without your approval.
Payment is due in full when we finish. We accept card, cash, and Zelle.
Large jobs, coatings, and multi-day work require a deposit to hold the date. Deposits are non-refundable once product or labor has been ordered or started.
Quotes are valid for 30 days. Prices and package contents can change after that.

Cancel or reschedule at least 24 hours ahead and there's no charge — just message or call us.
Inside 24 hours, or if we arrive and the vehicle isn't ready or accessible, a 50% trip fee applies. We've already turned other work down for your slot.
No-show: the full trip fee is due before we can book you again.
Weather calls go our way. Rain, snow, high wind, freezing temps, or heat that makes a coating unsafe means we reschedule with you at no charge.
If you need to change the address or vehicle after booking, tell us before we roll — a new location may change the price.

Detailing cleans and protects. It does not repair. We don't guarantee removal of pet urine saturation, smoke damage, deep scratches, swirls, etched paint, sun damage, oxidized or mismatched paint, or permanent staining.
Old, cracked, or aftermarket leather and vinyl can be damaged by any cleaning. We test a small area first and stop if it lifts, peels, or discolors.
Loose trim, broken clips, aftermarket parts, and prior bodywork may not survive disassembly. We'll say so before we touch it.
We do not service vehicles with mold in the cabin, active pest infestation, human waste, blood or biohazard, fuel or chemical leaks, or unsafe mechanical condition.
Pre-existing damage is documented in our before photos. Anything already there stays there — we're not responsible for it.
Classic, low-mileage collector, and heavily modified vehicles are quoted case by case. Ask before booking.

We carry commercial liability coverage and work to a professional standard, but we are not a body shop, mechanical shop, or electrical shop.
Damage caused by our work is our responsibility. Report it within 48 hours with photos so we can document and address it.
We are not liable for items left in the vehicle, for damage to property that was not disclosed to us, or for access denied after we arrive.
Keys, key fobs, and open doors stay with you unless you hand them over. We never leave a vehicle unattended and unlocked.
Work performed on public streets is at your own risk regarding local parking rules and citations.

Texting DETAIL to (216) 509-4498 gets $20 off a completed detail. The offer applies to one vehicle per appointment.
One promotion per appointment. Discounts don't stack with each other, add-ons, deposits, or package pricing already discounted.
The discount is applied to the final invoice, not the deposit, and has no cash value.
Promotions can end or change without notice. They don't extend to work already completed.

We photograph your vehicle before and after every appointment for quality control, proof of condition, and marketing.
Photos may be posted on our website, Instagram, and Facebook. If you'd rather not be featured, tell us and we'll keep them private — no questions asked.
Your contact details are used only to schedule, quote, and follow up on your service. We don't sell or share them with third parties.
Text message frequency: appointment confirmations, reminders, and the occasional offer. Reply STOP to opt out of marketing messages any time; appointment messages still apply.
Reviews are always welcome and never bought. We ask for an honest opinion, and we'd love it on our Google page.

Something not right? Tell us within 48 hours and give us a chance to make it right — call or text (216) 509-4498, or email prime.auto.care52@gmail.com.
We reply to messages within two business hours during open hours, and within 24 hours otherwise.
These policies apply to every appointment. Booking with us means you've read and accepted them.
We may update these policies. The version posted on this page at the time of your appointment is the one that applies.

Questions before you book? Text DETAIL to (216) 509-4498 and we'll answer it straight.

Last updated: October 2026